iTunes Error 0xe8000015 primarily occurs whenever you are trying to connect iTunes with their iPhones. Even after implementing the exact steps, you might fail to connect with iTunes.
An error message appears on the screen “iTunes could not connect to this iPhone an unknown error occurred”. This indicates that you need to act as soon as possible to mitigate this problem.
This happens because iTunes can not recognize the iPhone. As a result, it denies connecting with the device. But there are certain reasons that are responsible for this particular glitch.
Here, we will be discussing the main causes that can trigger this error and how can you fix the error.
Major Factors that Can Trigger Error 0xe8000015 to Appear
There are certain major causes that are held responsible for this issue. Let’s find out which ones:
- Corruption in iTunes files during the process of installation.
- If you are using a broken or improper USB cable then chances are there for you to face this error.
- The iPhone that you are trying to connect with iTunes may be disabled.
So, these are the possible reasons that are provoking the error 0xe8000015 to appear.
iTunes could not connect to this iPhone Error 0xe8000015? Fixed with Effective Fixes
Now, it’s time to learn the solution and steps in order to eradicate this issue. Thus, will help you prevent the error in the near future.
Fix 1: Put Your iPhone in Recovery Mode
Most of the time the error occurs because you may have entered the wrong passcode repeatedly this can toggle your device to be disabled.
And if your iPhone is disabled, you won’t be allowed to connect with iTunes. So, to solve this issue, you have to put your device into Recovery mode.
To do so, follow the steps below:
- Connect your iPhone to your computer via USB cable.
- Press the Home button and hold onto it for sometimes. This will enable the Recovery mode in your device.
- Now, open iTunes and see if the connection is set or not. If yes then, restore your device by wiping the data from the system.
Related Post: Fix iTunes Error 1671 With Easy Hacks
Fix 2: Disable the Restriction Settings
If you have enabled mobile settings that can restrict certain functions then that can lead to this error. So, to fix it, you need to change the settings of your device.
To disable Restrictions on iPhone follow the steps mentioned below:
- Go to Settings and look for General option
- Select Restrictions and disable the Restrictions option.
- Finally, enter the passcode and try to access your iTunes account.
Fix 3: Reinstall The USB Drivers
Now, if the problem is occurring due to faulty USB drivers then you need to reinstall the USB drivers. This is because USB drivers play a very vital role in connecting these two devices.
To reinstall the USB drivers, follow the steps below if you have downloaded the Drivers from the Microsoft Store:
- Firstly, press Windows+R together and in the dialogue box, type ‘devmgmt.msc’ and hit Enter.
- Now, look for the subcategory of USB in the Device Manager.
- Expand it and notice the port through which you are trying to connect your iPhone with iTunes.
- Next, right-click on that port and select the option Update Driver.
Note: Doing this will enable you to choose whether you want to update it automatically or manually.
If you have downloaded the drivers from Apple’s Website, follow these steps:
- First, you need to disconnect your iPhone from the computer.
- Then, simply unlock your device and navigate to its home screen. Connect it back to your computer. If iTunes opens up automatically, simply close it.
- Now, Press Windows + R together for launching the Run application and execute the following code and hit the Enter key: %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
- Now, select the View Present option, at the top of the window and check for Filename Extension and Hidden Items.
Next, right-click on any .inf file that the directory contains and click on Install. Do this for all .inf files present there.
Lastly, disconnect your device from your computer and restart it. After restarting, check again and see if the issue is fixed or not.
Fix 4: Additional Hacks and Tricks
Along with these fixes, there are some additionals methods that you can try in order to fix this issue. Take a glance:
- Update the iTunes application to its latest version.
- Checking your sim card and network connection.
- Resetting the lockdown folder.
- Factory Reset on your iPhone.
Try to implement the method in the exact sequence provided. This will help you eliminate the error as well as help you to prevent its occurrence, too.